Our Quality Control

Having achieved ISO 9002 accreditation in December 1996 for its Office & Commercial removals at Head Office, Doree Bonner International has always been dedicated to providing first class service. To enhance this further, every aspect of our service is monitored by this most widely recognised standard. In June 2002, Doree Bonner successfully completed the transition to ISO 9001:2000, again for its Office & Commercial removals (Head Office only). We are now credited to 9001.

In January 2004, in addition to the above standard, Doree Bonner achieved their certificate of approval for BS EN 12522, which is a quality standard for Household Furniture Removal for Private Individuals. Customer service excellence Whilst our accreditation proves our commitment to service, it is our clients who measure it and we encourage your feedback through our Company Performance Report. At Doree Bonner our philosophy is that satisfactory levels of Customer Service are a continuous journey of improvement and we take action upon every report completed, whether it involves praise and reward, or - very occasionally - an investigation into why mistakes have occurred.

Risk assessment

We believe that all activities to be conducted by the Doree Bonner International Group need to be Risk Assessed to comply with the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work 1992. At the time of our initial visit our surveyor will carry out a Risk Assessment, a copy of which will be provided to you in our quotation.

Health and safety

Our Health & Safety Policy statement includes an obligation for all employees to comply with our clients’ own Heath& Safety Policies and to use current best practice at all times. Doree Bonner’s standard operating procedure is made available to all staff and is regularly audited. Our full policy is available on request.

As required by European and UK manual Handling Operations regulations 1992 an assessment of the manual handling processes involved in each relocation is carried out at the initial survey and all staff involved have been trained in the necessary techniques. We offer a full indemnity in respect of your obligations and liabilities under the Management of Health and Safety at Work Regulations 1992 in relation to the Group's compliance with manual handling regulations.

Environmental Policy Aims

Kelerbay Limited (The Doree Bonner International Group) is committed to improving the environmental performance of its group of companies, minimising its impact on the local, regional and global environment and to encouraging others working in, living in and visiting their premises to do likewise. Please click here to read more