Kelerbay Limited trading as Doree Bonner International (“We”) are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us (whether through our website or otherwise), will be processed by us. Please read the following carefully to understand our views and practises regarding your personal data and how we will treat it. By visiting www.doreebonner.co.uk you are accepting and consenting to the practises described in this policy.
For the purpose of GDPR the data controller is Kelerbay Limited whose registered office address is International House, 19 Kennet Road, Dartford, Kent, DA1 4QN.
Information we may collect from you
Information you give us. You may give us information about you by filling in forms on our site www.doreebonner.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to any of our services, subscribing to newsletters or other updates, search for a product or service, place an order with us, make an enquiry, participate in social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and employer.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
If you do not enter into a contract with us your data will automatically be deleted after a period of one year, unless you request it to be erased earlier and we have no legal obligation to retain the data.
If you enter into a contract with us your data will automatically be deleted after a period of seven (7) years from the date of the last transaction / service provision, unless we have a legal obligation to retain the data.
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information:
Information we collect about you. We will use this information:
Disclosure of your information
We may share your information with selected third parties including:
We may disclose your personal information to third parties:
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How do we protect your personal information?
We have security arrangements in place to guard against unauthorised access, improper use, alteration, destruction or accidental loss of your personal information. We take appropriate organisational and technical security measures and have rules and procedures in place to ensure that any personal information we hold on computer systems is not accessed by anyone it shouldn’t be.
When we use third party organisations to process information on our behalf, we ask them to demonstrate their compliance with our security requirements, and any instructions we may give them and their compliance with relevant data protection legislation throughout the time they work for Kelerbay. These organisations take their instructions from us and their obligations with regard to what information they process and what they can do with it are agreed in the contracts we have with them.
We will not use your data or disclose your information to any third party for any purposes other than undertaking the services you have contracted us to undertake.
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Right to rectification
You have the right to request that we rectify personal information which is inaccurate or incomplete. In the first instance contact your Move Manger in writing specifying the inaccurate or incomplete personal information. Provide them with the correct personal information and ask them to rectify it. We are required to rectify the information within one month. This can be extended to two months if the request for rectification is complex.
Right to erasure (to be forgotten)
You have the right to request the deletion or removal of personal information where there is no compelling reason for its continued processing. Individuals have a right to have personal information erased and to prevent further processing in the following circumstances:
We may refuse to comply with your request for erasure if we are required to comply with a legal or statutory obligation or if the personal information will be required for the purposes of resolving a claim, complaint or in the defence of a claim or complaint.
Right to restrict processing
You have the right to restrict the processing of your personal information in the following circumstances:
Right to object
You have the right to object to the processing of your personal information related to direct marketing even if you have previously consented to your personal information being processed for that purpose.
Your personal information may be used by us to contact you by post, phone, e-mail or electronic messaging services and social media, with information about products and services (including discounts and special offers) we think will be of interest to you. We may also send you information about services and products provided by third parties are our trusted partners which may be of interest to you.
If you wish to opt out of receiving marketing messages from us, then please:
If you choose to email us, please note we are unable to accept any liability for personal information or data which is lost or abused in transmission to us. We will endeavour to update your marketing preferences as soon as we possibly can.
Although you have opted out of direct marketing, you will still receive service-related communications from us if we are still providing you with services.
In the case of a potential leakage of personal data or information
For the purpose of this document we consider any incident of acquiring, using or revealing personal information or data, without any prior authorisation and which jeopardises the security, integrity and confidentiality of the information and thus creates a risk for the client as leakage.
Any potential leakage of information needs to be reported to management a maximum of two days after the discovery of the leakage. If the leakage was a result of the loss or theft of a computer, the IT department needs to be informed as well.
Access to information
You have the right to access information held about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
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Doree Bonner are one of the UK’s leaders in removals and storage. We commit to always going the extra mile, ensuring that our clients experience a top quality service.
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Kelerbay Limited T/A Doree Bonner International, acting as agent for The Movers Trading Club, who are fully licensed, bonded and OTI registered by the OTI organisation – number 027552.
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