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Moving FAQ

International Removals How soon should I arrange for a quote? How do you calculate the cost of our removal? How long will my shipment take to arrive at destination? Will my shipment be opened before it arrives at my new house? Will I have to be at the destination for customs clearance? Am I entitled to claim back VAT on new goods? Will I have to pay VAT? What is FAIM? Who will provide delivery services at destination? What system is there for quality rating of international removal companies? What payment protection do Doree Bonner provide for international moves? How do I determine the level of insurance cover that is required for my belongings in an international move? Will Doree Bonner arrange shipment insurance on my behalf? I have been offered a cheaper quote for marine insurance elsewhere, is it the same cover? What items should I not include in an international household goods shipment? Are all charges included in the price? What will the removals estimator tell me when he visits my home to assess the cost of my overseas move? Who do I contact on arrival overseas to find out about the status of my shipment? How do I find up-to-date information regarding Customs regulations and documentation? How do I arrange for an estimate for my forthcoming international removal? What are the different cost/service options available to me? What advice can you give me on how to plan for my international move? Is it cheaper to ship certain items rather than sell them and replace them at my destination? How much notice must I give to book a date for packing? When do I pay? And how can i pay? Do you provide storage? Can I pack myself?
UK Moving Do we need to empty wardrobes prior to the removal day? Do we need to empty drawers prior to the removal day? Do you disconnect cookers, washers and fridges? Do you disconnect electrical goods and light fittings? Do you move plants? Do we need to empty items containing flammable substances? Do you remove windows and doors? Do you empty lofts and attics? Do you empty garages and garden sheds? Can you dispose of items and furniture we do not want anymore? When should I contact a removal company? What questions do I need to ask? When do I pay? And how can i pay?
Storage Will my possessions be safe? Is it possible to view the storage units before I rent? How do I book storage space? How much notice do I need to give you? How do I get my items to your storage centre? How do I work out how many units I need? What is the minimum or maximum storage period? Do you supply cartons and packing materials? Are there any items I cannot store? What are your payment methods? Where is your nearest store? Are my goods covered by insurance?